formation itil 11/7/2009
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ITIL est connu et utilisé partout dans le monde. L'ITIL est un ensemble de bonnes pratiques permettant d'optimiser la gestion des services informatiques. ITIL est l'abréviation de IT Infrastructure Library. C'est un cadre méthodologique global visant à aligner la production des services IT sur les exigences des entreprises.
11/7/2009
formation itil
Introduction à ITIL, Vocabulaire ITIL, terminologie clé et processus, Justification d’ITIL dans une organisation
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